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If you need assistance, please contact us via our Live Chat features located at the top of every page, or open a Support Ticket and we will answer your questions promptly. Our customers rave about our support, so please do not hesitate to contact us with ANY questions you may have. Turnaround is usually just a few minutes. After reviewing the video tutorials below, you can search our Knoweldge Base for more info as well.

Provider Spider Web Hosting Tutorials
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Tech Support Videos

The Basics of Web Hosting

What is a Domain Name?
What is Web Hosting?
What are Web Servers?
What is shared hosting?
What is Reseller Hosting?
What is the difference between VPS and Dedicated Plans?
What is a Control Panel?
What is a Gigabyte(GB), Megabyte(MB)? What is a Byte?
What is Disk Space? How much do I need?
What is Bandwidth? How much do I need?
What is Uptime Guanantee?

Getting started! cPANEL Tutorials

Introduction to cPanel - becomeing familiar
How to Login
How to create a POP email account
How to create a "catch-all" email account
How to set up email forwarding
How to create an email auto-responder
How to create a sub-domain
How to create a custom ERROR Page (404)
How to password protect a directory
Using Hotlink protection. What is it?
How to change your cPanel password
How to setup a Cron Job. What is it?
How to create additional FTP accounts
How to backup your website
How to install FrontPage extensions (Uninstall)
How to keep your contact information up-to-date
How to mange URL redirects
How to create a MySQL database
Using the File Mangere
How to use the IP Deny manger. Why?
How to park a domain
How to create an addon domain
How to manage Raw Access Logs
Using Index Manger
How to use Web DIsk

 

Frequently Asked Questions

UNLIMITED Web Hosting Plans... Fact or Fiction?
What happens if I exceed my diskspace or bandwidth?
Am I allowed to resell my hosting space?
Can I host more than one website on an account?
What are the "rules" regarding my website?
Choosing a Domain Name
How to I purchase a Domain Name?
Domain Privacy - Finding out who owns a website
What is an IP Address? Dedicated IP?
What is an SSL Certificate? Do I need this?
What is MySQL database?
What is PHP? Perl? Python? Ruby on Rails?
What is FTP? Do I need it?
How do I backup my website?


Email Basics

What are email forwarders?
What is an email auto-responder?
How many email addresses do I need?
What is SPAM?
How do I configure my email?
Accessing email via Web Mail

Fantastico & Softaculous (Vital Info)

Introduction to Fantastico
Introduction to Softaculous
Installing WordPress
Installing Joomla
Installing Drupal
Installing osCommerce
Accessing email via Web Mail

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